Terms and Conditions

1. This agreement

These terms are a binding agreement between you and LEGAL_ENTITY — to be filled in, registered at REGISTERED_ADDRESS — to be filled in ("we", "us"), covering your use of cr8rstore.in and everything on it (the "Service").

You accept them by ticking the box when you create your store, and by using the Service. If you do not accept them, do not use the Service. Our Privacy Policy is part of this agreement.

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. If you are accepting on behalf of a company or firm, you confirm you are authorised to bind it.

2. Words we use

• "Creator" — someone with an account who runs a store on the Service.
• "Buyer" — someone who buys from, books with, subscribes to, or submits a form to a Creator through the Service.
• "Store" — a Creator’s public page and the products listed on it.
• "Content" — everything a Creator puts into their Store: text, images, files, prices, links and product settings.

3. What we are — and are not

This is the most important clause in this document, so it is near the top.

• We are an intermediary. We provide software that lets a Creator present and sell their own products. We are not the seller, the manufacturer, the publisher or the service provider of anything listed on a Store.
• The contract of sale is between the Buyer and the Creator. We are not a party to it.
• We do not hold your money. When payments are enabled, a regulated payment partner collects from the Buyer and settles to the Creator directly. Funds do not pass through our accounts.
• We do not review, endorse or verify Content before it is published. We can remove it afterwards (section 11).
• We give no advice — legal, financial, tax, medical or otherwise — and nothing a Creator sells through the Service is advice from us.

4. Your account

• Give us accurate details and keep them current. Your email address is how we reach you about your store, and how buyers’ confirmations are traced back to you.
• Your account is yours alone. Keep your password private, turn on two-factor authentication, and tell us straight away if you think someone else has got in.
• You are responsible for everything done through your account.
• One store per account.
• Your store link is yours while your account is open. We may reclaim a link that impersonates someone, infringes a trade mark, or is one of the names we keep reserved for the Service itself.

5. Your Content stays yours

You own your Content. We claim no ownership of it, and we do not use it to promote anything other than your own store without asking you first.

So that we can run the Service, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, copy, resize, cache and display your Content — but only for the purpose of operating and securing the Service and showing your Store to the people you share it with. The licence ends when you delete the Content or close your account, except for copies in backups and for records we must keep by law.

You confirm that you have the rights to everything you upload, and that it does not infringe anyone else’s rights.

6. What you may not sell or do

You may not use the Service to sell, promote, host or do any of the following:

• Anything unlawful in India, or anything you are not licensed to sell.
• Anything that infringes copyright, trade marks or other intellectual property — including reselling courses, templates, music, films or software you did not create and are not licensed to distribute.
• Sexually explicit material, escort or sexual services.
• Gambling, betting, lotteries or games of chance for money.
• Weapons, ammunition, explosives, or controlled drugs and substances.
• Tobacco, vaping products, or alcohol.
• Prescription medicines, medical devices, or treatments making health claims you cannot substantiate.
• Securities, investment schemes, loan offers, or anything promising financial returns. This includes "guaranteed profit" trading courses and signal services.
• Multi-level marketing, chain schemes, pyramid schemes or money-circulation schemes.
• Cryptocurrency, digital tokens, or any scheme for trading them.
• Personal data of other people, including scraped lists of contacts.
• Counterfeit goods, forged documents, fake reviews, or academic work for submission as someone else’s.
• Malware, credential stealers, hacking tools or services.
• Content that harasses, defames, threatens, or incites hatred or violence against anyone.
• Any material involving a child in a sexual or exploitative way. We report this to the authorities.
• Impersonating another person, brand or organisation, or implying an endorsement you do not have.

And technically, you may not:

• try to break, overload or probe the Service, or get around its rate limits, access controls or usage limits;
• scrape it at scale, or use automated means to collect other people’s data from it;
• resell or sublicense access to the Service itself; or
• reverse engineer it, except where the law says you may.

This list is not exhaustive. If something is obviously harmful or deceptive, assume it is not allowed, and ask us if you are unsure.

7. Selling to your buyers

Because the sale is yours and not ours, these obligations are yours. They are not formalities — the Consumer Protection (E-Commerce) Rules, 2020 put them on the seller, and that is you.

• Describe accurately. State what the Buyer gets, in what form, by when, and what is not included. Do not overstate outcomes.
• Publish your own cancellation and refund terms, and honour them. We do not set them for you and we do not decide your refunds.
• Publish a contact address where a Buyer can reach you, and answer them. Under those Rules a seller must appoint a grievance contact; yours must be reachable.
• Deliver what you sold. Hold the session, send the file, give the access.
• Charge the price you displayed, and display it inclusive of taxes where the law requires.
• Give your own privacy terms for the personal data you collect from Buyers through your Store. You are the data fiduciary for it; we process it for you.
• Only collect what you need. Do not use your form questions to gather personal data you have no use for, and never ask a Buyer for a password, a card number, an OTP, or an Aadhaar or PAN number.
• Meet your own licensing, registration and tax obligations for what you sell.

If a Buyer complains to us about something you sold, we will put them in touch with you and may pass on their complaint. If a pattern of unresolved complaints emerges, we may act under section 11.

8. Payments — not yet available

Today the Service does not process payments. Only free products can be offered and claimed, and a paid listing cannot be bought. The rest of this section sets out what will apply once we enable paid products, so that you know the terms in advance; until then it has no effect.

When paid products are enabled:

• You are the seller of record. The sale, and the tax invoice for it, are yours.
• A regulated payment partner will collect from the Buyer and settle to you directly, under that partner’s own terms, which you will need to accept. We never take custody of the money.
• Settlement timing, holds and reserves are the payment partner’s, not ours, and we cannot release funds they are holding.
• You may need to complete the payment partner’s identity and bank verification before you can be paid. We may stop you listing paid products until you have.
• Refunds, cancellations and chargebacks are yours to handle and yours to bear, including any fee the payment partner charges on them.
• We will tell you our fee before you can list a paid product, and we will give you notice before we change it.
• Prices are in Indian rupees unless stated otherwise.

9. Taxes

• You are responsible for your own taxes on what you sell — GST where it applies, and income tax. Registering, charging the right rate, issuing compliant invoices and filing returns are yours to do.
• We are not your tax agent and we do not file on your behalf.
• Where we charge you a fee for the Service, we will charge GST on it where applicable. Our GSTIN is GSTIN — to be filled in.
• If you give us a GSTIN, keep it accurate. We rely on what you tell us.

10. Third-party services

If you connect something else to your store — Google Calendar, for example — you are also bound by that provider’s terms, and you give us permission to act on your behalf within the access you grant. You can disconnect at any time. We are not responsible for a third-party service failing, changing or withdrawing, though we build so that a failure there does not break a booking.

11. Suspension, removal and termination

We may remove Content, unpublish a Store, or suspend or close an account where we reasonably believe that:

• these terms have been broken, in particular section 6;
• the law requires it, or a court or authority orders it;
• there is fraud, impersonation or a security risk to other people; or
• buyers are being harmed and complaints are going unanswered.

Where it is reasonable to do so, we will tell you first and give you a chance to put it right. Where the risk is immediate — fraud, a legal order, material involving a child — we will act first and tell you after. You can appeal to the Grievance Officer in section 13, and we will look at it properly.

You can stop using the Service and close your account whenever you like. On closure your Store stops being served and your Content is removed on the timeline in the Privacy Policy. Obligations you already owe a Buyer survive your account closure; so do sections 5, 12, 13, 14 and 15 of these terms.

12. Availability, and the state of the Service

The Service is provided on an "as is" and "as available" basis. It is early software and is still being built: features will change, some will be withdrawn, and there may be interruptions and defects. We do not promise any particular uptime, and we do not warrant that the Service will be uninterrupted, error-free, or fit for a particular purpose beyond what the law requires us to.

Keep your own copies of anything you could not bear to lose — your files, your customer list, your product descriptions. We take backups, but you should not rely on us as your only copy.

13. Liability

Nothing here limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud.

Subject to that:

• We are not liable for anything a Creator sells, says, does or fails to do, or for any dispute between a Creator and a Buyer.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business or data.
• Our total liability to you for all claims in any twelve-month period is limited to the greater of the fees you paid us in that period, or ₹5,000.

You agree to indemnify us against claims, losses and costs (including reasonable legal fees) arising from your Content, from what you sell, from your breach of these terms, or from your handling of a Buyer’s personal data.

14. Our intellectual property

The Service, its software, design, and the Cr8rStore name and logo are ours or our licensors’. These terms give you permission to use the Service, and nothing more. Do not use our name or logo in a way that suggests we endorse you.

If you believe Content on a Store infringes your intellectual property, write to GRIEVANCE_OFFICER_EMAIL — to be filled in with enough detail to identify the work and the listing, and a statement that you hold the rights. We will look into it and, where the complaint is made out, remove the Content.

15. Complaints and our Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints about the Service go to:

• Name: GRIEVANCE_OFFICER_NAME — to be filled in
• Email: GRIEVANCE_OFFICER_EMAIL — to be filled in
• Phone: GRIEVANCE_OFFICER_PHONE — to be filled in
• Address: REGISTERED_ADDRESS — to be filled in

We will acknowledge within 48 hours and resolve within 30 days. A complaint about a product, a refund or a delivery belongs to the Creator who sold it; we will pass it on and help where we can, but we cannot decide it for them.

16. Governing law and disputes

These terms are governed by the laws of India. The courts at JURISDICTION_CITY — to be filled in, JURISDICTION_STATE — to be filled in have exclusive jurisdiction, and you and we both submit to it. Nothing in this clause takes away a consumer’s right to approach a consumer forum where the law gives them that right.

Before starting proceedings, please write to the Grievance Officer. Most things are resolved faster that way.

17. Changes to these terms

These terms are version 2026-11-14.2. We may change them — to add a feature, to meet a new legal requirement, or to fix something unclear. When we change them in substance we publish the new version here and email creators at the address on their account. Where the change materially affects your rights we will ask you to accept the new version before you carry on using the Service. Continuing to use the Service after a change means you accept it.

18. The rest

• If a clause is unenforceable, the rest stays in force.
• If we do not enforce something straight away, we have not given up the right to enforce it later.
• You may not transfer this agreement to someone else without our consent. We may transfer it as part of a reorganisation or sale of the business.
• These terms, together with the Privacy Policy, are the whole agreement between us about the Service.
• These documents are published in English. A translation may be offered for convenience; if there is any conflict, the English version governs.
• Anything else: SUPPORT_EMAIL — to be filled in.